Frequently Asked Questions
1. What is Misfitsbox? Misfitsbox is a website where customer gets high quality produce at almost 35-55% than the regular grocery stores. We want to finish food waste by finding a home for improper produce. We source it directly from farms and deliver it to customers' doors. Our subscription Misfitsbox is affordable, convenient, healthy, and delicious.
2. What type of produce will be in box? Certainly it depends upon seasonal availability. Veggies can include but not limited to cauliflower, red onions, broccoli, cabbage, Green onions, peppers, tomatoes, asparagus, baby artichokes, Green beans, corn, carrots , lettuces, leeks cucumber etc. In Fruits, it can include Oranges, Apples, Kiwis, Pears and seasonal fruits like peaches, plums etc. We recommend you to place the temperature sensitive produce in refrigeration as soon as you receive them.
3. Where do you deliver? We deliver in Toronto (GTA) and Surrounding Area
4. What are your delivery charges? We charge flat delivery fee $4.99.
5. What Is deadline for delivery? For Next day delivery please place order by 5 pm
6. Is there any commitments if I subscribe with you? There are no commitments at all. You can cancel, skip or pause the subscription at any time.
7. What if I am not at home during delivery? Don’t Worry, we will follow your instructions. You can email us your instructions or make a note during checkout process.
8. Do you deliver to P.O. Boxes? Due to perishable produce we do not deliver to P.O. Boxes. We recommend you to have shipping at home or work place.
9. Which forms of payment do you accept? We accept all major credit cards, Master cards etc.
10. When will you charge me for subscription? We will charge your credit card a day prior to delivery. If you make any changes in box size or box type please update us before Friday prior to week delivery.
11. Do you offer bi-weekly subscription? Yes, if you find Misfitsbox is more than suffice for you, then you can change subscription into bi-weekly.
12. What if I want to make changes in order, payment method etc? Please email us the changes you want to make on at firstname.lastname@example.org. We will update them ASAP.
13. Can I Customize my Misfitsbox? Currently customization is unavailable for customers. According to customers demand we have created special four kinds of Misfitsbox, you can choose from one of them.
14. Do you deliver to offices too? Yes, we do deliver to offices too.
15. How you package your produce? We use simple cardboard boxes to pack the food. For some products such as tomatoes, cherries etc, we have to use small packaging to make sure they remain good in cardboard boxes.
16. Do you take cardboard boxed back? for Subscription customers, we can take boxes back and reuse them so that we can reduce the waste. You can place them in front of your door on delivery day; our delivery partner will pick it up.
17. How long will I get 20% discount? Discount is valid only for first two weeks.
18. Can I Skip the delivery? Off course, you can skip or pause delivery at anytime, just login into your account and make the changes. If you need help in assisting delivery, please email us at email@example.com.
19. What happens if there is an issue with my order or have a question about my delivery? If you ever have an issue with your order or have a question about your delivery, please don’t hesitate to reach out us at firstname.lastname@example.org. We will get back with you as soon as we can.
20. Does Misfitsbox produce taste same as normal produce? Our sourced produce is not used by stores as some of them are big or small in size, wrong color or misshapen. We only source healthy and nutritious produce despite of its outer look.
My box didn't arrive yet. Or I have a question about the timing or placement of my delivery? Boxes are delivered between 12 p.m. and 9 p.m. on your scheduled delivery day. All questions regarding the timing of your delivery should be directed to us at email@example.com. If your box didn't arrive when it was scheduled to come, please also email us at this address and we will create a solution for getting you a new box ASAP.
How does delivery work? Your box will be delivered to you during your delivery window on your delivery day, if you're home or will find the safest place they can to leave your box if you aren't.